M2CS Platform


1. Introduction

It’s an M2M web platform for telemetry of elevators equipped with HIDRA CRONO control panels of Carlos Silva SA. It offers its users a safe and private environment from where to visualize a complete park of elevators or to have technical access to a specific elevator, all from any device with connection to Internet and with Chrome and Firefox navigators.

For management and security needs, the platform is divided into two interrelated sub-platforms and associated to two sets of actions.

2. Management

Registration of the manager of each lift / installation. Sets the user that represents the elevator / installation property.

Management of elevator identification data used on various platform pages. (adress, time zone, etc). These data are the identity and only relevant to the operation of the platform and these data have no effect on the operation of the elevator. The monitoring and technical configuration of the lift are carried out from the Maintenance section.

Selection and changes to the maintenance entities / data



3. Maintenance

Management of maintenance entities and users: Includes the registration as administrator of the entity and the rest of actions to register the maintenance users of this entity.

Configuration of the elevator park by groups associated with different users: It includes the subdivision of the park into different groups that each entity may, or may not use, according to its own service strategies.

Display of the service status of the elevator park according to the configured groups. It allows the different users to visualize the status of the elevators associated to them and to initiate the direct technical actions on each one of the elevators, attending to their level of access. These technical actions include:
Query of the historical log of faults and events.

Real-time monitorization.

Query, and configuration, of controller parameters.


4. Conditions of use of the M2CS platform

The use of the M2CS platform is subject to the general conditions regarding liability for access and use of the services of CARLOS SILVA S.A.(see legal notice. In particular, CARLOS SILVA S.A. declines all responsibility for the loss of passwords or other information on the part of the user and in no case offers any service of recovery of data except those contemplated in the own platform M2CS.

The identification data of names of entities, users and elevators, are considered operational information of the platform, may be anonymous, in no case CARLOS SILVA S.A. makes any veracity verifications. They are subject to the regulation on personal data protection (see legal notice).

The internal technical data from the control systems manufactured by CARLOS SILVA S.A. are owned by CARLOS SILVA S.A. and are subject to industrial property rights (see Legal Notice). This technical information is aimed at improving the tasks of technical assistance, configuration and maintenance of elevators and the users of the platform M2CS are entitled to use this information under the copyright of CARLOS SILVA S.A. (see legal notice).

In order to use the platform it is necessary and sufficient to have the serial number and PIN of both the control CPU boards and the ARM link modules, both included in the documentation supplied in these products by Carlos Silva SA. The PINs can be changed by those who are registered in M2CS as administrators / managers. In the event of loss of the initial information, CARLOS SILVA S.A. will only issue duplicates to the buyer and strictly follow the distribution chain, but CARLOS SILVA S.A. has no means to know the new PINs if they have been changed by users administrators / managers. CARLOS SILVA S.A. declines all responsibility for problems arising from the negligent use of this information by its legitimate owners.